Équipe Assistance | ShippingFactory.com

Soumettre une demande

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Pour signaler un incident, vous devez être l'expéditeur
S'il vous plaît allez à:
Menu Historique > Expéditions
Puis choisissez l'envoi concerné > Déclarer un incident

Number of packages concerned, tracking number (if more than one parcel) *

Detailed description of the damage in packaging *

Detailed description of the damage observed in goods *

Did you report the damage directly to the carrier upon delivery? *

Oui Non

Are the goods repairable? *

Oui Non

Was your shipment insured by Ad Valorem? *

Oui Non

Total amount for freight compensation (excluding freight charges) *

Votre message

Please upload the following documents:

Letter of complain *

Certificate of loss from the carrier *

Photos of the packaging and protection *

Photos of the damaged goods *

Original invoice of the goods *

Bank account detail *

Équipe

Please contact the carrier to arrange a new delivery based on your availability.

You chose Drop-off.

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Your Email *

Your Phone *

Subject *

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